When systems could be restored

When systems could be restored

The Bank of Oklahoma says a major outage affected several of its systems, including mobile banking and debit card transactions.

The disruption stems from an issue with one of the bank’s service providers in Little Rock, Arkansas, which also impacted 26 other banks.

What Caused the Bank of Oklahoma Outage?

In a statement Thursday morning, BOK Financial said:

“We continue to work through issues related to the outage at a service provider that has impacted 26 other banks. Our teams worked through the night and continue to work to process client transactions offline while the provider resolves the issues. The outage is impacting ExpressBank, our centralized phone bank. Clients can, however, contact or visit their nearest banking center for assistance. On behalf of our clients, we are deeply frustrated with this situation and committed to making sure your transactions are processed quickly, accurately and securely when systems are back online.

How Is the Bank of Oklahoma Responding to the System Outage?

In a statement, the Bank of Oklahoma expressed frustration over the ongoing system outage affecting its clients, apologizing for the significant delays. The bank explained that the issue is rooted in a vendor system failure beyond its control, which has disrupted access to accounts and debit cards.

“We are deeply frustrated that this continues to be an issue for our clients. We know how frustrated people are and we apologize for the significant delay as we wait for the system to come back online. This is a system issue outside of our control but clients can be assured that our team is working diligently with our vendor to get it back online. We know it is stressful to not have access to your account or debit card and sincerely regret the inconvenience it has caused. 

As you can imagine, our systems work based on vendors we rely on to keep things moving on the back end. When something goes down, it’s a domino effect. We have many redundant systems in place but unfortunately, they did not remedy the situation in this case. Our teams have been working around the clock to rectify this situation, and we truly appreciate our clients’ patience,” said a representative with BOK.

Has There Been Any Kind of Security Breach?

A representative for the Bank of Oklahoma emphasized that the outage was not caused by a cyberattack or security breach.

“Another thing we are trying to communicate to clients is that we know how this looks—but we want to assure you that we have not experienced any type of breach. Our information security team works diligently to monitor threats around the clock, and we have no evidence that this was any type of cyberattack.”

When Will Bank of Oklahoma Systems Be Restored?

The bank thought the problem with its vendor would be fixed by mid-day Thursday. ExpressBank and BOK digital banking platforms were restored Thursday night.


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